Regular Business Returns:
You must contact us before doing a return: sales@sportscellar.co.uk
If you wish to return goods to us because they are faulty or mis-described:
- At our discretion we may arrange collection of the goods at our cost.
- We may require photo evidence if faulty/ damaged
- We will attempt to replace FOC or raise a credit depending on stock levels
If you return the Goods for any other reason, we will credit the price of the Goods.
- Goods must be undamaged, in original packaging, free of tags/ stickers/ barcodes etc added after we shipped them.
- Returns will be at the customers own cost
- At our discretion we may deduct a handling charge of 10% of the price paid for the Goods.
Any goods returned without authorisation may be liable to a handling charge
Credits for delivery charge are purely at the discretion of The Sports Cellar
Credit time scales are dependent on how busy our Returns and Accounts departments are. Typically, it is 1-4 weeks from when we receive the product.
Dropship Returns:
We appreciate Dropshipping can create several complexities when it comes to returns. As much as possible we attempt to create a simple and fair process:
1. First step is you must contact us before doing a return: sales@sportscellar.co.uk
2. Second step depends on the situation:
- If we make a mistake: Miss pick, wrong address etc
o We will credit the product and delivery charge. At our discretion we may arrange collection of the products and ensure a safe return before raising the credit note
- If the end consumer makes a mistake (Change their mind, don’t like the product, ordered the wrong product etc):
o The end consumer will need to return the product at their own cost with some form of identification of what the order was to help us identify the incoming return. Such as: Original dispatch note, our sale order reference, your sale order reference etc
o We will credit the product only. The product will need to be undamaged and in its original unopened packaging.
o Return address:
UK Fulfilment Centre
Unit 2 Birch Park
Nottingham
NG16 2AR
United Kingdom
- If the product was damaged in shipping/ is faulty:
o We must be informed within 2 weeks of shipping if there is an issue
o We will require photo evidence of the damage/ fault
o We will aim to send out a replacement FOC. At our discretion we may arrange collection of the products at our cost.
Credit time scales are dependent on how busy our Returns and Accounts departments are. Typically, it is 1-4 weeks from when we receive the product.